Adobe Connect User Community

#1 2020-10-19 14:56:42


Adobe Connect 2020.9.21.64 keeps crashing

My laptop details:

- Adobe Connect 2020.9.21.64
- Windows 8.1 pro, x64  with 16GB RAM and Intel Core i7 with built-in webcam + microphone (realtek hi definition audio)
- nvidia Quadro K1100M driver version 425.45 resolution 3200x1800.
- Adobe Flash Player 32 NPAPI,
- Firefox 81.0.2 x64.
- fiber attached wired internet connection (no wifi).

I am a user of Adobe-connect , attending training sessions hosted remotely.
Apart from Firefox, Adobe-connect is the only other app running when the crash happens.
Adobe connect crashes often, immediately restarts itself, but I need to re-enable microphone and video and I lose some moments of the training.  The crashes happen soon after the host uses a mode that lets training-attendees to video/talk with each other.  Other users on the same training session also reported that their Adobe-connect crashes.
This is frustrating and costly.

Are there any workarounds or solutions?


#2 2020-10-19 15:08:02


Re: Adobe Connect 2020.9.21.64 keeps crashing

This seems to be a fairly commonly reported bug. I'll try to check with the Adobe team to verify if this is in the fixes expected with the first update for C11.


Board footer