- Topics: Active | Unanswered
#1 2020-10-05 06:56:39
- MaxGando
getting this message The user limit for this account has been exceeded
hi all,
purchased the 25 user licence but every time I try to access the room as host I get this message: The user limit for this account has been exceeded. Contact your meeting organizer for assistance.
I contacted the tech support but still waiting for an answer.
that what i see in my admin tab:
Usage and Quotas
System Features Bandwidth per Month (MB): Unlimited
Disk Usage (MB): Unlimited
Presentation
Training
Meeting Named Host Pricing Model
Meeting Hosts: 1 / 1
Meeting Peak Concurrent Users: 0 (Soft Limit: 0)
Concurrent Users Per Meeting: 25 (Soft Limit: 25)
Burst Pack Minutes (Total Used/Total Purchased): 0 / 0
(Balance:0 - Disabled)
is it the meeting peel thing the problem? how to fix it?
thanks
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#2 2020-10-05 09:34:28
- alistairlee
Re: getting this message The user limit for this account has been exceeded
How many people do you have in the 'Meeting Hosts' group?
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#3 2020-10-05 11:45:39
- MaxGando
Re: getting this message The user limit for this account has been exceeded
just me
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#4 2020-10-06 10:35:18
- alistairlee
Re: getting this message The user limit for this account has been exceeded
The support team can help you out with this.
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