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#1 2020-07-13 09:29:02

tracyk69945870

Dial-out works with cell but not land line

Wondering if anyone else has had this issue.  My colleague can use the dial-out feature with her cellphone but it doesn't work on her land line. 
Any ideas how to resolve this?
Thanks
Tracy

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#2 2020-07-15 00:30:20

Jorma_at_CoSo

Re: Dial-out works with cell but not land line

Is the land line behind an extension? What does 'doesn't work' mean? Is there an error? Does it go straight to voice mail? Something else?

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#3 2020-07-28 09:08:23

tracyk69945870

Re: Dial-out works with cell but not land line

Sorry for the delay. 
Here is what my colleague said about the error message.

The system will dial me,  but when I press “1” to be connected to the conference, I get an error message on my screen, As well as a verbal message saying there has been an error. Oddly enough, it works when I use my cell phone.

Any ideas?
Thanks
Tracy

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#4 2020-07-28 09:24:31

Jorma_at_CoSo

Re: Dial-out works with cell but not land line

The specifics of the error message would be helpful. However, it sounds like the issue is on the audio bridge provider's end. I'd recommend you reach out to that group with the date/time/number being called and see if they can help identify the issue.

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