#1 2019-07-15 11:08:28

Battenberg

Recordings Not Playing (Stuck at Progress Bar)

We use Connect to deliver lessons to students who are out of school for medical reasons, and it's generally pretty reliable.  The most-common problem we have is schools blocking port 1935.  All of our students are guests.

However we have a new student who is unable to watch recordings of lessons that work for everyone else.  He was two PCs (one from school and his own) and on both he never gets further than the blue progress bar (which does appear to get to the end).  I've seen this happen.

He claims that he's taken the school laptop elsewhere and the same thing happened, which suggests that it's the laptop (as I can open the recording at home), but why would both laptops be affected?  I thought I'd checked port 1935, but it is even required to watch a recording?  The Adobe Connect app is installed, it's Windows 10, they have a broadband connection.

Are there any other factors that prevent recordings from playing?  What should I check next?

Jorma_at_CoSo

Re: Recordings Not Playing (Stuck at Progress Bar)

Port 1935 is required if the recording is playing over a non-SSL connection. If SSL (secure) connection is used, then it should play over port 443.

The difference between the two would be if they are viewing through an http:// connection (1935) or https://  connection (443). If they are not connecting through an https connection, have them try that.

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