- Topics: Active | Unanswered
#1 2019-06-18 14:38:47
- Lion
White screen Adobe Connect Add in
Hi friends!
I am a flex developer, but now I work like a support technician for a university where we use Adobe Connect for our classes. Since yesterday, many of our students are shown a blank screen when they open Adobe Connect.
We have make a lot of tests like erase Adobe Connect Add-In and download again and install, but it's still showing white screen.
Please, help!!!!!
Someone knows how to stop showing the blank screen?
Best best regards,
Jose Ramon Leon Somovilla
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#2 2019-06-18 17:37:26
- Damian Beier
Re: White screen Adobe Connect Add in
Hi! We have the same problem. I solved it manually by selecting the following setting on internet explorer
Internet options. Advance options - select use SLL 1.0 2.0 and TSL 3.0 2.0
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#3 2019-06-19 13:13:46
- Lion
Re: White screen Adobe Connect Add in
Hi Damian!!
A millions of thanks! Today Adobe told us the same solution but not yesterday...
I had installed debug Flash player to understand which errors have the new version.
Best regards from La Rioja, Spain,
José Ramón León Somovilla
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