#1 2019-06-18 14:38:47

Lion

White screen Adobe Connect Add in

Hi friends!

I am a flex developer, but now I work like a support technician for a university where we use Adobe Connect for our classes. Since yesterday, many of our students are shown a blank screen when they open Adobe Connect.

We have make a lot of tests like erase Adobe Connect Add-In and download again and install, but it's still showing white screen.

Please, help!!!!!

Someone knows how to stop showing the blank screen?

Best best regards,

Jose Ramon Leon Somovilla

Damian Beier

Re: White screen Adobe Connect Add in

Hi! We have the same problem. I solved it manually by selecting the following setting on internet explorer

Internet options. Advance options - select use SLL 1.0 2.0 and TSL 3.0 2.0

Lion

Re: White screen Adobe Connect Add in

Hi Damian!!

A millions of thanks! Today Adobe told us the same solution but not yesterday...

I had installed debug Flash player to understand which errors have the new version.

Best regards from La Rioja, Spain,

José Ramón León Somovilla