#1 2019-04-05 04:45:44

KathrynK321

Frequent lag and "Not Responding" error during meetings lately

I use hosted Connect (have for 5+ years). Recently I am experiencing a lot of lag when I drag or resize pods, and when I advance slides. I also frequently get a "Not responding" error during which my meeting window turns light/lightly greyed out, and I am unable to do anything for often 15-20 seconds (an eternity during a live meeting!).

My Flash is current/I have Chrome
I always close out all unnecessary apps
I use the desktop application
My Connect sw is up to date
My network connection status displays green during meetings (and all bars)
I have also tested my network connection (high speed fiber, all good)
I had a remote colleague test on her computer---she had the same issues

I routinely run the Diagnostic and no errors came up (until today--but there seems to be a new/unrelated bug with the diagnostic today per another poster).

>>What do I try next??? Anyone else experiencing this on their hosted account?
Thanks.

Jorma_at_CoSo

Re: Frequent lag and "Not Responding" error during meetings lately

Do you ever see a T after your latency numbers in the dialog that opens when you click on the connection status icon.

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