- Topics: Active | Unanswered
#1 2019-04-04 10:25:27
- eric_m
"Your session has timed out" error in live session - Connect 10.1
Every time I create a new virtual classroom from a template I created my participants get this message. I don't see it, and recordings don't have it, but it is getting really annoying to have to explain it, not to mention unprofessional. Creating a classroom from older templates does not result in this message occurring.
I am open to finding out I am doing something wrong creating the rooms, but I would like to find out how to keep this from happening.
Offline
#2 2019-04-04 11:17:56
- Jorma_at_CoSo
Re: "Your session has timed out" error in live session - Connect 10.1
Can you share an example of a link to a room that is misbehaving for your participants?
Offline
#3 2019-04-04 15:56:40
- eric_m
Re: "Your session has timed out" error in live session - Connect 10.1
https://associatedbank.adobeconnect.com/hdpo-040219/
Offline
#4 2019-04-10 13:02:44
- Jorma_at_CoSo
Re: "Your session has timed out" error in live session - Connect 10.1
Eric,
That looks like a message from the content that is in the share pod. Not a message from Connect.
Was that presentation created in Captivate or Presenter?
Offline
#5 2019-06-27 15:12:24
- eric_m
Re: "Your session has timed out" error in live session - Connect 10.1
It is a powerpoint deck, so neither.
When I use my company's Shared Templates folder to create a template, this occurs with all classrooms created from the template. When I create the template in my own personal folder, the classrooms I create don't have the message.
I came back to this post because now a second user is getting the same message.
Offline
#6 2019-07-01 15:05:01
- Jorma_at_CoSo
Re: "Your session has timed out" error in live session - Connect 10.1
It looks like a message from Presenter. I'd recommend you reach out to Adobe to have them identify the cause of the message. https://helpx.adobe.com/adobe-connect/c … pport.html
Offline