Adobe Connect User Community

#1 2019-01-30 14:46:34


"Selected document could not be retrieved..."

I (and a coworker) have tried multiple times to upload a PowerPoint to Connect. We've uploaded it as .ppt and .pptx, and we always get the message "The selected document could not be retrieved, please try uploading the document again."

There are no embedded videos in the slides, and although it was originally created in a font that Connect doesn't accept, I've converted the font over to Arial. I can't figure out why it's not uploading. Any ideas? I'm happy to share a copy of it.


#2 2019-02-04 14:05:05


Re: "Selected document could not be retrieved..."

I'd be happy to help identify the issue. If you could share it via email or drop box or drive, etc. My email is jorma.jennings[at]

Without looking at it, it would be hard to identify what could be causing the issue.


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