Adobe Connect User Community

#1 2018-05-21 20:16:35


Email triggers not working

In my last two webinars I have had a few complaints from people who signed up but didn’t receive reminder emails.

I looked at the Connect Central, email report for the last two webinars I did today and  May 10) and noticed that the enrolled participants don’t appear to have received the auto-generated emails for reminders and follow-up.

Did the system get an update that would have caused emails not to send?

For reference I reviewed the email report from a webinar I did on 4/26 and that report shows all emails were sent.


#2 2018-05-30 18:39:57


Re: Email triggers not working

Be careful with the pre-configured reminders. They are set to go to all Invited individuals, not Registered individuals. This usually means that no one gets them as most groups don't use the invite function of the Events module.

It's usually best to use one of the custom email triggers for a reminder email, as you can configure it however you would like.

Not sure about the follow up. I'd recommend double checking who they are supposed to be sent to and when they are supposed to be sent.


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