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#1 2018-05-16 17:25:21

mrheasfca

Unable to Launch Meeting via Mobile App Using Event Link

Using the emailed link provided after registering for an Adobe Connect event, meeting won't launch following these steps:

1. Click link provided by Adobe Connect via registration email,
2. Click Open Adobe Connect Mobile,
3. Nothing happens

Alternatively,

1. Copy URL address/link,
2. Open Adobe Connect app on phone,
3. Paste URL address/link into box,
4. Message - The entered room does not exist (the room is open on desktop)

This is happening on iPhone 6S and iPhone 8, and in Safari and Chrome.

Any help is greatly appreciated.

Thanks.

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#2 2018-05-17 13:48:47

Sergio

Re: Unable to Launch Meeting via Mobile App Using Event Link

try the Puffin browser.  It's a Flash-enabled browser for Apple mobile devices.   If this works it can be a workaround until Adobe addresses your post.

Sergio

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#3 2018-05-21 14:21:35

mrheasfca

Re: Unable to Launch Meeting via Mobile App Using Event Link

Thank you, Sergio.

I'll try that as a workaround.

Michael

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