Adobe Connect User Community

#1 2018-04-30 11:43:03


Posting videos to Connect Content

Hi, I'm trying to post videos to the Shared Content area on Connect. Videos seem to upload fine up to about 400,000 KB file size. Anything bigger than that will say it's uploading for about a minute and then error out. "This site can’t be reached
The connection was reset." These videos uploaded fine to the older version of Connect. Has anyone seen this error? I'm running Adobe Connect v 9.7.5.



#2 2018-05-02 19:27:43


Re: Posting videos to Connect Content

Can you reduce the quality of the video to get them below 400 MB? That is a pretty hefty file.

Historically the file size limit for the Content Library has been 102 MB per file. That may have been up'd to a larger number and then set back to 400 MB, but I don't recall seeing any documentation of that change.

You can always reach out to the Support Team to see if a limit has been placed on file size in the Content Library … pport.html


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