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#1 2017-03-17 03:41:14
- drors30
Adobe Connect add-in does not launch under MAC El-Capitan
Hi,
I have 3 users, all of them with MAC OSX El-Capitan 10.11.6
They used to work with adobe connect add-in under safari and firefox browser with no problem.
One of the user installed the latest updated for office 2016 for MAC Released on March 14, 2017 (the other 2 claimed they didn't install any update but probably it was done automatically).
Then a day after the update, they reported that Adobe Connect opens directly in the browser and they are prompted to install the add-in again, which they did, but it's still not launching.
(Though i'm not sure if the office update caused this).
There is an article in adobe blogs I asked them to follow :
http://blogs.adobe.com/connectsupport/add-in-not-working-even-after-getting-installed-on-mac-osx/
but it didn't work ...
I suggested to enable pop up windows in Safari and Mozilla firefox, to clear cache from the browsers and try again.
Then to manually uninstall the add-in , reinstall the latest one.
Then again uninstall and install the previous one.
Unfortunately nothing helped , Adobe Connect add-in is no longer launching in the virtual session.
Any ideas ?
Thanks
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#2 2017-03-21 11:16:57
- Jorma_at_CoSo
Re: Adobe Connect add-in does not launch under MAC El-Capitan
I recommend you reach out to Adobe Support to see what they can do to help.
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