#1 2017-02-16 09:28:43

Gui-2

Accidentally took my own admin role away

How, you might ask ?

By accident, of course ! I took my own role as administrator, and I now can't have access to other accounts' roles etc.

How can I get it back (knowing that I now don't have the right to "admin" myself up) ?

Many thanks in advance,

Best from France,

Guillaume

Last edited by Gui-2 (2017-02-16 09:29:05)

Jorma_at_CoSo

Re: Accidentally took my own admin role away

Guillaume,

If you don't have any other administrators on the account then you have one of two options.

1. If you are hosted by Adobe, contact support and ask them to create a new Admin account. You will need to provide a new email address for them to use, but you can then give your old account administrator rights and delete the account that Adobe created.

2. If you have an on premise account, you can have your server admin log into the server and create a new Admin account. It will require a new email address, but you can remove it once you give your account administrator rights.

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