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#1 2016-02-08 06:39:59
- Zvonko Martinovic
Adobe Connect crashed
Last night we had Adobe Connect crashed on both of our servers. Crash happened at the same time on. When I started service manually this morning everything worked ok. We have Adobe Connect 9.4.2.
Has anyone had this problem before and do you know what caused it? Btw. all other services on the servers worked normally.
Any help would be appreciated.
Zvonko
Here is the part from the error.log:
#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count
2016-02-08 01:34:49 "Health check failed due to server expiry (expiry date=2016-02-08T01:34:27.777+01:00, current time=2016-02-08T01:34:57.840+01:00)." PLATFORM_FRAMEWORK SERVER_EXPIRED C S - "-" - - -And from the debug.log:
[02-08 01:34:00,533] http-80-9 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:06,530] http-80-25 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:09,463] host-health-check (INFO) Memory - free:1.1gb max:4.0gb total:4.0gb
[02-08 01:34:09,464] host-health-check (INFO) 0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:09,465] host-health-check (INFO) 1ms spid:84 com.adobe.connect.dal.ClusterDAL.getActiveHosts(0)
[02-08 01:34:09,466] host-health-check (INFO) 1ms spid:84 com.adobe.connect.dal.BuilderDAL.setHostState("A","3")
[02-08 01:34:12,537] http-80-19 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:17,333] cqEmailer0 (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:17,334] cqEmailer0 (INFO) 1ms spid:169 com.adobe.connect.dal.ActionDAL.getActions(2,10,0)
[02-08 01:34:17,334] cqEmailer0 (INFO) cqEmailer: New actions fetched numActionsPending = 0
[02-08 01:34:17,334] cqEmailer0 (INFO) CQEmailer: Email and Notification Sweep Report {}
[02-08 01:34:17,334] cqEmailer0 (INFO) CQEmailer Total time in sendCQbasedEmails = 2ms
[02-08 01:34:18,542] http-80-2 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:19,466] host-health-check (INFO) Memory - free:1.1gb max:4.0gb total:4.0gb
[02-08 01:34:19,467] host-health-check (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:19,467] host-health-check (INFO) 0ms spid:141 com.adobe.connect.dal.ClusterDAL.getActiveHosts(0)
[02-08 01:34:19,469] host-health-check (INFO) 1ms spid:141 com.adobe.connect.dal.BuilderDAL.setHostState("A","3")
[02-08 01:34:24,539] http-80-21 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:24,669] sche (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:24,669] sche (INFO) 0ms spid:148 com.adobe.connect.dal.BuilderDAL.getActiveMeetings("3")
[02-08 01:34:24,670] sche (INFO) Scheduler Finished activeMeetingsSweep in 2
[02-08 01:34:24,670] sche (INFO) 0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:24,671] sche (INFO) 1ms spid:147 com.adobe.connect.dal.BuilderDAL.resetLongClosingMeetings("3")
[02-08 01:34:24,671] sche (INFO) Reset status for 0 SCOs that were stuck in 'S' mode
[02-08 01:34:24,671] sche (INFO) Scheduler Finished closingMeetingsSweep in 1
[02-08 01:34:24,672] sche (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:24,672] sche (INFO) 0ms spid:72 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-08 01:34:24,673] sche (INFO) 0ms spid:72 com.adobe.connect.dal.TrainingLicenseActivityDAL.getTraningLicensesCountForRelease("A",7200000)
[02-08 01:34:24,673] sche (INFO) 0ms spid:72 com.adobe.connect.dal.TrainingLicenseActivityDAL.updateTraningLicensesForRelease("R","A",7200000)
[02-08 01:34:24,673] sche (INFO) 0 of training license activity were released.
[02-08 01:34:24,674] sche (INFO) 0ms spid:72 com.adobe.connect.dal.TrainingLicenseActivityDAL.cleanUpReservedTraingingLicenses("P",7200000)
[02-08 01:34:24,675] sche (INFO) 0ms spid:72 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-08 01:34:24,675] sche (INFO) 0ms spid:72 com.adobe.connect.dal.ActionDAL.getActions(2,10,0)
[02-08 01:34:24,676] sche (INFO) Scheduler: New actions fetched numActionsPending = 0
[02-08 01:34:24,676] sche (INFO) Scheduler: Email and Notification Sweep Report {}
[02-08 01:34:24,677] sche (INFO) 1ms spid:72 com.adobe.connect.dal.ACLDAL.resetIncorrectLiveUserUsage(live-user-quota,live-user-quota)
[02-08 01:34:24,677] sche (INFO) 0ms spid:72 com.adobe.connect.dal.ClusterDAL.closeExpiredHosts(0)
[02-08 01:34:24,678] sche (INFO) 1ms spid:72 com.adobe.connect.dal.MeetingDAL.getInactiveSessions(0,0)
[02-08 01:34:24,678] sche (INFO) RoomAssetManager Starting SCO_LOCKS for meetings in sweepInactiveSessions
[02-08 01:34:24,679] sche (INFO) 1ms spid:72 com.adobe.connect.dal.MeetingDAL.closeBackupAssetsByExpiredHosts(0)
[02-08 01:34:24,679] sche (WARN) OPTIMIZE ME: com.adobe.connect.dal.MeetingDAL.closeBackupAssetsByExpiredHosts
179 reads for 0 rows on Table 'PPS_ENUM_DATA_HOSTS'. Scan count 1, logical reads 179, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[02-08 01:34:24,679] sche (INFO) RoomAssetManager Done with iterating over meeting SCO_LOCKS after 1ms in sweepInactiveSessions
[02-08 01:34:24,679] sche (INFO) 0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:24,680] sche (INFO) 0ms spid:146 com.adobe.connect.dal.CommServerDAL.getActiveTicketCounts(0)
[02-08 01:34:24,680] sche (INFO) Scheduler Total time in doSweep = 12ms
[02-08 01:34:29,126] builder0 (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:29,127] builder0 (INFO) 1ms spid:93 com.adobe.connect.dal.ActionDAL.getBuildActions(2,10,0)
[02-08 01:34:29,127] builder0 (INFO) builder: New actions fetched numActionsPending = 0
[02-08 01:34:29,127] builder0 (INFO) builder: Total time in doBuilder = 2ms
[02-08 01:34:29,470] host-health-check (INFO) Memory - free:1.1gb max:4.0gb total:4.0gb
[02-08 01:34:29,471] host-health-check (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:29,471] host-health-check (INFO) 0ms spid:75 com.adobe.connect.dal.ClusterDAL.getActiveHosts(0)
[02-08 01:34:29,472] host-health-check (INFO) 0ms spid:75 com.adobe.connect.dal.BuilderDAL.setHostState("A","3")
[02-08 01:34:30,546] http-80-11 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:36,550] http-80-6 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:39,473] host-health-check (INFO) Memory - free:1.1gb max:4.0gb total:4.0gb
[02-08 01:34:39,474] host-health-check (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:39,474] host-health-check (INFO) 0ms spid:134 com.adobe.connect.dal.ClusterDAL.getActiveHosts(0)
[02-08 01:34:39,475] host-health-check (INFO) 0ms spid:134 com.adobe.connect.dal.BuilderDAL.setHostState("A","3")
[02-08 01:34:42,555] http-80-22 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:47,336] cqEmailer0 (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:47,336] cqEmailer0 (INFO) 0ms spid:116 com.adobe.connect.dal.ActionDAL.getActions(2,10,0)
[02-08 01:34:47,337] cqEmailer0 (INFO) cqEmailer: New actions fetched numActionsPending = 0
[02-08 01:34:47,337] cqEmailer0 (INFO) CQEmailer: Email and Notification Sweep Report {}
[02-08 01:34:47,337] cqEmailer0 (INFO) CQEmailer Total time in sendCQbasedEmails = 2ms
[02-08 01:34:48,561] http-80-10 (INFO) [:127.0.0.1] POST http://localhost/api/xml
[02-08 01:34:49,477] host-health-check (INFO) Memory - free:1.1gb max:4.0gb total:4.0gb
[02-08 01:34:49,478] host-health-check (INFO) 1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:49,478] host-health-check (INFO) 0ms spid:120 com.adobe.connect.dal.ClusterDAL.getActiveHosts(0)
[02-08 01:34:49,502] host-health-check (INFO) ####Scheduler: server expired (active host count = 0)!!!
[02-08 01:34:49,502] host-health-check (INFO) ####Scheduler: time in current health check: 25
[02-08 01:34:49,511] host-health-check (INFO) 0ms spid:120 com.adobe.connect.dal.ClusterDAL.getCurrentHostInfo("3")
[02-08 01:34:49,519] host-health-check (INFO) ####Scheduler: shutting down (status=active, date_expired=Mon Feb 08 01:34:27 CET 2016, DB TIME=Mon Feb 08 01:34:57 CET 2016).
[02-08 01:34:49,555] host-health-check (INFO) InstanceHandler.requestShutdown(), server shutdown requested with exitCode=1
[02-08 01:34:53,575] localhost-startStop-2 (INFO) ##### Breeze Service termination requested.
[02-08 01:34:53,579] localhost-startStop-2 (INFO) Scheduler: Host 3 is not active in zone 0
[02-08 01:34:53,579] localhost-startStop-2 (WARN) Main.isMaintenanceOrTest(), exception caught getting host info: com.macromedia.airspeed.StatusException$NoAccess$NoServer: <status code="no-access" subcode="no-server"/>
[02-08 01:34:53,579] localhost-startStop-2 (INFO) RTMPHandler Service Connection is not closed, Meeting connections are not closed
[02-08 01:34:53,579] localhost-startStop-2 (INFO) RTMPHandler, forcing shut down of FCSj Connector thread...
[02-08 01:34:53,607] FCSj_Worker:12 (INFO) RTMPHandler Service connection NetConnection.Connect.Closed(FCSj connector shutdown abnormally!, status)
[02-08 01:34:53,607] FCSj_Worker:12 (INFO) RTMPHandler: Service connection severed!!!
[02-08 01:34:54,580] localhost-startStop-2 (INFO) RTMPHandler, shutting down FCSj ThreadPools...
[02-08 01:34:54,692] sche (INFO) 0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:54,693] sche (INFO) 1ms spid:52 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-08 01:34:54,694] sche (INFO) 1ms spid:52 com.adobe.connect.dal.TrainingLicenseActivityDAL.getTraningLicensesCountForRelease("A",7200000)
[02-08 01:34:54,694] sche (INFO) 0ms spid:52 com.adobe.connect.dal.TrainingLicenseActivityDAL.updateTraningLicensesForRelease("R","A",7200000)
[02-08 01:34:54,694] sche (INFO) 0 of training license activity were released.
[02-08 01:34:54,695] sche (INFO) 1ms spid:52 com.adobe.connect.dal.TrainingLicenseActivityDAL.cleanUpReservedTraingingLicenses("P",7200000)
[02-08 01:34:54,696] sche (INFO) 1ms spid:52 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-08 01:34:54,697] sche (INFO) 1ms spid:52 com.adobe.connect.dal.ActionDAL.getActions(2,10,0)
[02-08 01:34:54,697] sche (INFO) Scheduler: New actions fetched numActionsPending = 0
[02-08 01:34:54,697] sche (INFO) Scheduler: Email and Notification Sweep Report {}
[02-08 01:34:54,698] sche (INFO) 1ms spid:52 com.adobe.connect.dal.ACLDAL.resetIncorrectLiveUserUsage(live-user-quota,live-user-quota)
[02-08 01:34:54,699] sche (INFO) Scheduler Total time in doSweep = 17ms
[02-08 01:34:54,718] localhost-startStop-2 (INFO) Pdf2SwfConversionManager: shutting down pdf2swfConversionPool
[02-08 01:34:54,718] localhost-startStop-2 (INFO) Initiating orderly shutdown of thread pool
[02-08 01:34:54,743] localhost-startStop-2 (INFO) pdf2swfConversionPool: shutdown = true, terminated = true
[02-08 01:34:54,744] localhost-startStop-2 (INFO) Scheduler.shutdown() called.
[02-08 01:34:54,744] sche (INFO) Scheduler (thread:sche) thread interrupted, stopping...
[02-08 01:34:54,744] builder0 (INFO) Builder (thread:builder0) thread interrupted, stopping...
[02-08 01:34:54,744] cqEmailer0 (INFO) CQEmailer (thread:cqEmailer0) thread interrupted, stopping...
[02-08 01:34:54,758] localhost-startStop-2 (INFO) ClusterManager: shutting down AssetInvalidate.threadPool
[02-08 01:34:54,759] localhost-startStop-2 (INFO) Initiating orderly shutdown of thread pool
[02-08 01:34:54,759] localhost-startStop-2 (INFO) AssetInvalidate.threadPool: shutdown = true, terminated = true
[02-08 01:34:54,760] localhost-startStop-2 (INFO) ##### Breeze Shutdown Cleanup
[02-08 01:34:54,768] localhost-startStop-2 (INFO) 0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.initConnection
[02-08 01:34:54,792] localhost-startStop-2 (INFO) 1ms spid:53 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-08 01:34:54,794] localhost-startStop-2 (INFO) 1ms spid:53 com.adobe.connect.dal.ConsoleDAL.isInMaintenance("3")
[02-08 01:34:54,795] localhost-startStop-2 (INFO) 1ms spid:53 com.adobe.connect.dal.ConsoleDAL.isInTesting("3")
[02-08 01:34:54,795] localhost-startStop-2 (INFO) 0ms spid:53 update com.macromedia.breeze.model.Host(Mon Feb 08 01:35:03 CET 2016,"3","X")
[02-08 01:34:54,797] localhost-startStop-2 (INFO) 1ms spid:53 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-08 01:34:54,802] localhost-startStop-2 (INFO) Deregistering jdbc driver: macromedia.jdbc.sqlserver.SQLServerDriver@6cc79902Offline
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