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#1 2014-05-09 06:03:43

Eva

AC Mobile 2.2.2 microphone does not work - as well Android as iOS

Hi everybody,

I'm just testing the possibilities with Adobe Connect Mobile and experianced a problem with the microphone on following devices.

The mic did NOT work on:
IPad 4 (Tablet, Retina)
Nexus 5, Android 5 (Kitkat, smartphone)

The mic DID work on:
acer, Android 4.0.3 (Gingerbread, tablet)

All Mobile Apps were 2.2.2
I activated the microphone.
I entered as guest and even host, but it was always the same result.

Is there something I'm doing wrong? Are there adjustments I have to do?

Thank you!
Eva

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#2 2014-09-02 15:34:27

Kazinha

Re: AC Mobile 2.2.2 microphone does not work - as well Android as iOS

I have a problem for use my microphone through Adobe Connect Mobile in my LG G Pad V500 with Android Version 4.4.2. I can use external mic (headset) and internal mic normally through of others apps, but only through Adobe Connect mobile, I can't be listened by others users. My microphone is correctly enabled and a volume setting is ok. I tried with others devices, but I had the same issue, and I believe that this problem occurs only for Android 4.4.2. Before of done the update from 4.2.2 (Jelly Bean) to 4.4.2 (Kit Kat), I could use the mic normally in all meeting rooms through Adobe Connect Mobile.

I uninstalled and re-installed the Adobe Connect Mobile App, I cleaned all stored Data of app, restart app, but the same issue occurs. I tried with these devices too:  Samsung Tab 4, and Tablet Samsung Galaxy Note 12 Pro - both using Android 4.4.2, but I did not have success.

So, these devices in your tech specs (http://www.adobe.com/products/adobeconn … specs.html)  is outdated, right? The minimum version on this document for Android device is 2.3.4 or higher, I don't have any official information of Adobe about incompatibility with Kit Kat Android version, right? Could you please help me?

Thanks in advanced,
Karina Lima

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#3 2014-10-07 12:09:13

LoveToTravel

Re: AC Mobile 2.2.2 microphone does not work - as well Android as iOS

Hello,

If your Android device is running 4.4 or KitKat, you need to update your Connect Mobile app to version 2.3. It is currently available in the Google Play store. Version 2.3 should resolve your microphone issue on your Android device running Android OS 4.4 or higher.

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