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#1 2014-09-18 15:41:14

Kendal

Poor video quality when sending from mobile

Why is the video quality so poor when sending from mobile phones?  It is very poor and I would consider it unusable.  It must be sending at an extremely low resolution and bandwidth.

What is the current specs that it is sending at? Please ask a developer.

When will this be fixed to a similar quality as Lync or Skype?

Last edited by Kendal (2014-09-18 15:42:12)

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#2 2014-09-18 16:15:37

Jorma_at_CoSo

Re: Poor video quality when sending from mobile

The current specs for live video that I am aware of are in this document (next to last page): Adobe Connect 9 Technical Guide. However it doesn't cover the mobile side of the product.

There are likely many factors that can come into play with the mobile app, not the least of which is 3G/4G connectivity. Wifi connections can improve quality. Then there is also the hardware limitations of the phone, and what its camera is capable of and the amount of processing power available. If you want to seek out some hard numbers, I'd reccomend you call Adobe at 800-945-9120 or reach out to support via Twitter: https://twitter.com/ConnectSupport

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