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#1 2014-07-17 15:38:48

RBushko

Invalid file format error when uploading content

I produce video/quiz files utilizing Camtasia Studio and then zip the files and upload in Adobe Connect.  I have done this several times in the past with no problems but now when I attempt to do this I keep getting the invalid file format error.  We did recently upgrade our Camtasia Studio software so I'm not sure if that has anything to do with this or if something has changed within Adobe Connect that may now be allowing the zip file to upload.

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#2 2014-07-17 16:07:21

Jorma_at_CoSo

Re: Invalid file format error when uploading content

The zip file must contain a file or files that are supported by the Connect server. What type of media is in your ZIP file?

From this document, http://help.adobe.com/en_US/connect/9.0 … 30DE.html:

All content in the Content library must be one of the following types:

    A single PDF file

    A single PPT or PPTX file

    A single SWF file

    A single HTML file

    A single Adobe Captivate SWF file

    Adobe Captivate content published through the Adobe Captivate application

    Adobe Presenter content published through the Presenter plug-in

    Presenter content packaged as a ZIP file

    A ZIP file that contains multiple SWF files and extra files (images, XML files, and so on) and a file called index.swf that is loaded first

    A ZIP file that contains multiple HTM or HTML files and extra files (images, SWF files, and so on) and one file called index.htm or index.html

    A ZIP file that contains a single PDF file.

    An FLV file

    A single image (JPEG, GIF, or PNG)

    A single audio file (MP3)

    A single video file (MP4 or F4V)

    MP4 recording of meetings, virtual classrooms, and seminars that can be played on the supported mobile devices.

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#3 2020-09-22 17:38:16

Maureen238

Re: Invalid file format error when uploading content

i am trying repeatedly to upload an MP4 file, 13 MB, 360P, to Share Document ,  and keep getting Error msg : There was an error converting your file.  tried with same file at 24 MB, 720 P, same error msg.

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#4 2020-09-30 09:49:32

Jorma_at_CoSo

Re: Invalid file format error when uploading content

Try uploading it to the Content library before and then into the Share pod.

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