#1 2014-03-22 07:13:46

jcb_umd

Events Reminder E-mails Not Working

We recently licensed Adobe Connect Events. It seems that no matter how we try to send out reminders (default, custom template, specified date/time, or relative to event) they simply don't go out. Can't even get the "test" e-mail to trigger. The others seem to work - invitation, update, etc.. Tried about every possible option, including starting over. Has anyone else had this experience? My workaround (which seems silly) is to send an outlook invitation to all registered participants. But you don't get the banners, login info, etc.

Engage_Sean

Re: Events Reminder E-mails Not Working

Have you tried sending to something like gmail to see if it reaches there? If it reaches gmail but not your work email domain, there maybe some email filtering going on.

From time to time I have customers who just can't get any Connect email until we ask the IT folks to allow the email through.