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#1 2014-01-22 13:27:57

Marcelo

Member of more than one account

In my account I see a pre-login message everytime I try to access Adobe Connect:

You are a member of more than one account.
Please select the account that you wish to log in to:

Account:
======

NICbrUser-1114991745
NICbrUser-1114991861

And I need to choose one of them and click to log in. But only NICbrUser-1114991861 account exists. The other one doesn't work. It seems a bug in the account creation process.

How can I remove or delete the invalid account?

Thanks,
Marcelo

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#2 2014-01-22 13:35:04

Jorma_at_CoSo

Re: Member of more than one account

One may have been a trial account or an old account that got converted for some reason.

Simple solution is to change your password. You only see this screen because both accounts have the same username and password.

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#3 2014-01-22 14:10:10

Marcelo

Re: Member of more than one account

Perfect! I have changed the password and I don't have that annoying behavior anymore.

Thanks!

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