#1 2013-05-20 22:17:18

paulk911

Mobile version 2.1.0 - Just Disconnects

After recent upgrade to this version, mobile app just drops out during meetings from my Nexus 7. It only lasts for a few minutes then just disappears. No warning, no error message, just gone.

Since the upgrade to 2.1 from 2.0, my mobile sessions only last minutes on my Nexus 7 before needing to connect again.
I have put up a comment here over 2 weeks ago but no response.

How can I get 2.0 back which worked fine?

Last edited by paulk911 (2013-06-07 16:42:04)

rider

Re: Mobile version 2.1.0 - Just Disconnects

Hi Paul

It is possible that your meeting is using a large background image, and once that image loads it is crashing the app. We are addressing this in the next release.

If possible, please check if this is the case for the room you are using.

We do test on Nexus 7, and have not seen any particular issues on this device. If you feel something else is causing the issue in your room, please feel free to share a room with us that has this problem so we can investigate.

Thanks,
David