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#1 2012-08-09 00:26:19

**_SpectreStr_**

Connect Pro service it's not running after install 8.2

Hello,
   
I have installed adobe connect pro 7.5 SP1.

I'm installing Connect Pro 8.2.0.1, I've download it from licensing.adobe.com, after install without any error, the ConnectPro service never run. 
   
   
    From D:\Breeze\logs>type ConnectProService.log
   
    2012/08/08 16:53:10 | STATUS | wrapper  | --> Wrapper Started as Service
    2012/08/08 16:53:10 | STATUS | wrapper  | Java Service Wrapper Standard Edition 32-bit 3.3.9
    2012/08/08 16:53:10 | STATUS | wrapper  |   Copyright (C) 1999-2009 Tanuki Software, Ltd.  All Rights Reserved.
    2012/08/08 16:53:10 | STATUS | wrapper  |     http://wrapper.tanukisoftware.org
    2012/08/08 16:53:10 | STATUS | wrapper  |   Licensed to Adobe Systems Inc for ConnectPro Server 8.0
    2012/08/08 16:53:10 | STATUS | wrapper  |
    2012/08/08 16:53:11 | STATUS | wrapper  | Launching a JVM...
    2012/08/08 16:53:11 | ERROR  | wrapper  | JVM exited while loading the application.
    2012/08/08 16:53:15 | STATUS | wrapper  | Reloading Wrapper configuration...
    2012/08/08 16:53:15 | STATUS | wrapper  | Launching a JVM...
    2012/08/08 16:53:15 | ERROR  | wrapper  | JVM exited while loading the application.
    2012/08/08 16:53:15 | FATAL  | wrapper  | There were 2 failed launches in a row, each lasting less than 300 seconds.  Giving up.
    2012/08/08 16:53:15 | FATAL  | wrapper  |   There may be a configuration problem: please check the logs.
    2012/08/08 16:53:16 | STATUS | wrapper  | <-- Wrapper Stopped
   
Windows Server 2003 SP2 Enterpise.
Connect Pro 7.5 SP1 works fine.
The update KB956572 uninstalled.
   
Any help would be appreciated.
Thanks and regards.

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#2 2012-08-09 10:00:47

**_irfant_**

Re: Connect Pro service it's not running after install 8.2

Try to Restart the Connect Pro Service and then see what's inside the 'debug' log in the 'support' folder?

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#3 2012-08-09 13:29:24

**_mrock66_**

Re: Connect Pro service it's not running after install 8.2

You need to upgrade 7.5 to 8, then you can upgrade to 8.2

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#4 2012-09-24 10:30:54

**_bahrisagirli_**

Re: Connect Pro service it's not running after install 8.2

also i had same problem. i increase the ram to 3GB and problem solved.

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#5 2012-09-25 03:02:04

**_SpectreStr_**

Re: Connect Pro service it's not running after install 8.2

Thanks a lot.

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