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#1 2012-08-09 00:26:19
- **_SpectreStr_**
Connect Pro service it's not running after install 8.2
Hello,
I have installed adobe connect pro 7.5 SP1.
I'm installing Connect Pro 8.2.0.1, I've download it from licensing.adobe.com, after install without any error, the ConnectPro service never run.
From D:\Breeze\logs>type ConnectProService.log
2012/08/08 16:53:10 | STATUS | wrapper | --> Wrapper Started as Service
2012/08/08 16:53:10 | STATUS | wrapper | Java Service Wrapper Standard Edition 32-bit 3.3.9
2012/08/08 16:53:10 | STATUS | wrapper | Copyright (C) 1999-2009 Tanuki Software, Ltd. All Rights Reserved.
2012/08/08 16:53:10 | STATUS | wrapper | http://wrapper.tanukisoftware.org
2012/08/08 16:53:10 | STATUS | wrapper | Licensed to Adobe Systems Inc for ConnectPro Server 8.0
2012/08/08 16:53:10 | STATUS | wrapper |
2012/08/08 16:53:11 | STATUS | wrapper | Launching a JVM...
2012/08/08 16:53:11 | ERROR | wrapper | JVM exited while loading the application.
2012/08/08 16:53:15 | STATUS | wrapper | Reloading Wrapper configuration...
2012/08/08 16:53:15 | STATUS | wrapper | Launching a JVM...
2012/08/08 16:53:15 | ERROR | wrapper | JVM exited while loading the application.
2012/08/08 16:53:15 | FATAL | wrapper | There were 2 failed launches in a row, each lasting less than 300 seconds. Giving up.
2012/08/08 16:53:15 | FATAL | wrapper | There may be a configuration problem: please check the logs.
2012/08/08 16:53:16 | STATUS | wrapper | <-- Wrapper Stopped
Windows Server 2003 SP2 Enterpise.
Connect Pro 7.5 SP1 works fine.
The update KB956572 uninstalled.
Any help would be appreciated.
Thanks and regards.
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#2 2012-08-09 10:00:47
- **_irfant_**
Re: Connect Pro service it's not running after install 8.2
Try to Restart the Connect Pro Service and then see what's inside the 'debug' log in the 'support' folder?
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#3 2012-08-09 13:29:24
- **_mrock66_**
Re: Connect Pro service it's not running after install 8.2
You need to upgrade 7.5 to 8, then you can upgrade to 8.2
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#4 2012-09-24 10:30:54
- **_bahrisagirli_**
Re: Connect Pro service it's not running after install 8.2
also i had same problem. i increase the ram to 3GB and problem solved.
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#5 2012-09-25 03:02:04
- **_SpectreStr_**
Re: Connect Pro service it's not running after install 8.2
Thanks a lot.
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