Adobe Connect User Community

#1 2012-03-01 15:40:04


Adobe Presenter 7 won't import mp4 video


I'm a new user and am trying to import an mp4 file to an Adobe Presenter 7 presentation. When I attempt to import the file, I get an error message that says the "selected file format is not supported." Any help in a successful import would be greatly appreciated!

Thank you


#2 2012-03-01 16:03:15


Re: Adobe Presenter 7 won't import mp4 video

Seeing that you are on Connect 7.5, I don't believe you can use Presenter 7.0.7. At least not if you plan on using the presentations in a live meeting. I would make sure you were up to 7.0.6 though.

That said, use a video conversion tool (other than the inline tool in Presenter) to convert the videos to FLV and they should work. If you have a Creative Suite installed on your computer, you should be able to use the Adobe Media Encoder. Otherwise there are many free video conversion tools out there, I believe that many people here use Super.


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