#1 2008-03-13 11:57:40

**_nrabinovitch_**

Automated Email from Events error

I recently had many of our customers reply back to me that they received our 'Follow-Up' email meant for people who did not attend an event when they did, in fact, attend the event. They had actually received both the absentee follow up and the thanks for attending emails.
I looked that the reports and every person who emailed me was shown as attended. I have a feeling everyone got both emails. This is the first time I have seen this.
The event occurred Mar 11 at 2-3PM Eastern. Both types of emails are set to go out 12 hours after the event. The errant emails were sent out Mar 12 at 7:50 PM Eastern. I am not sure when the correct emails went out.
I have never changed the time of the event.

I have also noticed that sometimes reminder and confirmation emails are resent months after the event has already ended. I noticed these in tests I do with colleagues in my office. Although this seems to happen randomly.

I have the hosted version of Connect Meeting and Events.

Has anyone else noticed this? Is this going to be addressed?

**_Jeff_at_RealEyes_**

Re: Automated Email from Events error

Hi nrabinovitch,
Email dispatched your way in regards to the issue :)
Thanks,
Jeff