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#1 2011-10-10 15:32:31
Is there a customer service contact in the United States?
I have been trying to get a problem resolved with Adobe Tech Support for over a month. Each time I call they tell me that the case had to get escalated to another team and that they are working on it. I am positive they are not working on it. It is so frustrating. I can't get an answer from them and I can't seem to find a number for anyone above them to contact.
Has anyone else had this problem? Have you found a contact in the United States for customer support?
#2 2011-10-11 10:21:07
Re: Is there a customer service contact in the United States?
Your reseller / VAR should be able to escalate for you. If this is a hosted account, did you purchase through a conferencing service provider such as PGI? In those cases, we'd be your first level of contact, and escalate through adobe for you.