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#1 2010-08-04 14:38:12

**_lvankle_**

Adobe Connect Pro Blackboard building block not connecting

We are trying to get Blackboard's Adobe Connect Pro building block v.1.0, hosted on our own server, working with our hosted Blackboard instance, v.8.0.475.0. We have worked quite a bit with Blackboard, and they are showing pings and traceroutes are reaching our Adobe server, but there is no evidence on the Adobe server and we are still getting the message in Blackboard "Please contact your Blackboard system administrator as your Community might not have access to Connect Pro."

We have reviewed http://www.connectusers.com/tutorials/2

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#2 2011-05-10 16:01:43

**_zyotich_**

Re: Adobe Connect Pro Blackboard building block not connecting

Yes, we are-did you ever find a solution?

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#3 2012-02-15 03:43:31

**_Mayaforde2_**

Re: Adobe Connect Pro Blackboard building block not connecting

you r r8

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#4 2012-02-15 17:20:36

**_lvankle_**

Re: Adobe Connect Pro Blackboard building block not connecting

We resolved this finally after we upgraded to Blackboard 9.1 SP6. Turns out we had the url of a subdirectory in the configuration for the building block to connect to our Connect server and it didn't like that. As soon as we changed to just the url for the server, it connected.

We have also had issues with ldap not working as it should and causing meetings to disappear from Blackboard when they were edited. That was because our ldap table has both uppercase and lowercase characters and the building block only accepted lowercase. That has been resolved with the latest upgrade of the building block, 2.0.19.

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