Adobe Connect User Community

#1 2014-01-14 18:02:21


"Unrecognized email address" Error Message for Reset Password request

When a user submits a Password Reset Request using the Forgot Password link, the system sends a RESET PASSWORD link only if the email address exists for an existing account.  If the email address is not recognized, there is NO NOTIFICATION OF ANY KIND, so the user is left hanging, expecting a link that will never come, creating a very unsatisfied customer. 
Shouldn't there be an "E-mail Address NOT RECOGNIZED" error message, either displayed on the screen, or sent back to the unrecognized email address, so the user knows to submit the request with a different email address?


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