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#1 2014-01-08 14:21:49

Kylor - MeetingOne

Customization

Hello I have a client trying customize her meeting under the customization tab.  When she changes the colors for each interface, uploads a logo and clicks apply, none of the customization changes in her meeting rooms.  Does anyone have any ideas?

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#2 2014-01-09 14:32:32

Jorma_at_CoSo

Re: Customization

Is she making the changes while her room is active? The customization changes will only take affect after her session ends.

If that isn't it try a different browser or computer to access a new room and see if the changes are present. If they are not, then a call to support is likely in order.

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#3 2018-11-02 14:33:25

e-slinger

Re: Customization

Hello,

Any update on this one?
I am running into a similar issue (Adobe Connect 10) - When i go to update the banner image in both Chrome and IE the image uploads and then resets to the base polygon image.

I have tried .bmp, .jpg and .png images all at the stated size of 2500*1800 with the same result.

Thoughts?

-Slinger

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#4 2018-11-02 16:49:44

Jorma_at_CoSo

Re: Customization

I believe your issue is different and a known bug in 10.0. The banner image will likely be replaceable in 10.1.

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