#1 2013-07-11 17:59:09

Hanover

Disabling Password Field for webinar registrations

My company used Adobe Connect for webinars- we would like to figure out a way to disable the mandatory Password setting option when registrations sign up for a webinar- is there a way to do this?

alistairlee

Re: Disabling Password Field for webinar registrations

Hi Hanover,

Yes - this option was introduced with Adobe Connect 9.

You should see a checkbox (off by default) when creating your event that enables you to turn off the required password field.

Note - that without requiring a password, it's not possible to track attendees over multiple events.

Hanover

Re: Disabling Password Field for webinar registrations

Thank you- we are operating on Adobe Connect 9. The issue I'm seeing is that the checkboxes are automatically checked and are grayed out so that I cannot click on them. Would you be able to instruct me as to how I can make those checkboxes active so that I can turn off the password setting?

Last edited by Hanover (2013-07-16 11:46:42)

Vikash Acharya

Re: Disabling Password Field for webinar registrations

Hi Hanover,

Are you seeing "Register Without Password" field checkbox is automatically enabled/checked while creating new event ?

Hanover

Re: Disabling Password Field for webinar registrations

Yes- and it's grayed out so I can't do anything about it. Do you know how I can resolve this?

alistairlee

Re: Disabling Password Field for webinar registrations

Hi Hanover,

On which screen is it grayed out?

There should be an option on the very first event setup screen to turn this off. If that checkbox isn't turned on, then the 'Password' field will be grayed out on the registration questions screen.

Which screen are you looking at when you say it's grayed out?

Thanks,
Alistair

Jorma_at_CoSo

Re: Disabling Password Field for webinar registrations

To clarify, are you seeing this option grayed out:

Or this option:

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