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#1 2012-09-05 07:41:54

**_SusanMac_**

Guests for Event forgot password

Hello -- I have a large Seminar coming up tomorrow and have received several emails from folks today saying that they a) forgot their password b) clicked the reset password and have received nothing.  I actually have heard from quite a few people lately that have forgot their passwords and clicked the link received nothing back.

Is there anything I can do to help them since they are just in our system as guests?

Thanks!

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#2 2012-09-05 10:29:51

**_Jorma_at_RealEyes_**

Re: Guests for Event forgot password

Guest account's won't receive a reset password email. If you convert them to registered users, then they can reset their password through that link.

For some reason that is a rule set for guest accounts.

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