Adobe Connect User Community

#1 2012-07-02 15:00:26


Corrupt Meetings?

Does anyone else have a problem where meeting will stop working eventually?

By stop working, I mean that they get stuck at the "Connecting..." screen for all participants. 

This happens quite a bit on a few hosted Connect instances I manage.  The only way I've been able to address it is to either file a ticket with Adobe (in which case they will "do something" and 30 days later, the meeting will work again) or to delete the meeting and create a new one.

I suspect that there's something about certain MS Office files (PPT, DOC) that the hosts are uploading but I haven't been able to confirm anything myself.  And obviously the files would appear to be fine for the hosts, or they wouldn't be uploading them.  I'm not even sure why I think it's uploads - it seems like someone from Adobe support mentioned it once.

Just wondering if other people have similar issues.




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