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#1 2007-10-03 19:59:15
- **_niallo_**
Connect Add-In crash
I am using Connect6 SP3, Licensed platform. I am seeing a problem where the Connect add-in sometimes crashes when I click on the enable button of the Video pod.
Has anyone else experienced this problem? If so, do you have any information as to its cause, and how I might go about fixing it?
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#2 2007-10-05 11:59:27
- **_ristonj_**
Re: Connect Add-In crash
Hi niallo,
By chance, are you using a Logitech Quickcam? If so, you need to disable the Acoustic Echo Cancellation. The AEC from Logitech and Connect clash and cause this crash.
http://logitech-en-amr.custhelp.com/cgi … _topview=1
Hope this helps.
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#3 2007-10-09 01:07:35
- **_niallo_**
Re: Connect Add-In crash
ristonj
Thanks for the information. I am using a Logitech camera (actually a Logicool QCam Communicate STX), but I am not using the built-in microphone.
Also, I have other PCs with no camera attached on which I see the add-in crash as well.
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#4 2007-10-16 11:01:31
- **_UteWebMonkey_**
Re: Connect Add-In crash
We've experienced an add-in crashs after the SP3 update with the Microsoft Lifecam 3000 on a Sony Vaio running Vista. We have Connect hosted. One time the add-in crashed completely. The other time the camera froze up and we had to restart video sharing. Any insights would be appreciated. Thanks;
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#5 2008-02-08 11:47:34
- **_Wmccarthy_**
Re: Connect Add-In crash
check to see about other 3rd party software. We had this same issue and it turned out to be the Kensington Mouse software. Kensington Mouse Works.
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