#1 2011-10-10 15:32:31

**_cachristman_**

Is there a customer service contact in the United States?

I have been trying to get a problem resolved with Adobe Tech Support for over a month.  Each time I call they tell me that the case had to get escalated to another team and that they are working on it.  I am positive they are not working on it.  It is so frustrating.  I can't get an answer from them and I can't seem to find a number for anyone above them to contact.

Has anyone else had this problem?  Have you found a contact in the United States for customer support?

Thank you,

Christine

**_Jstegenga_**

Re: Is there a customer service contact in the United States?

Christine -
Your reseller / VAR should be able to escalate for you.  If this is a hosted account, did you purchase through a conferencing service provider such as PGI? In those cases, we'd be your first level of contact, and escalate through adobe for you.

John