Adobe Connect User Community

#1 2023-02-09 10:53:28

Elizabeth Ryan - LCA

Monitor/Review Chats

Is there a way to go back and see private chats among participants? Or is there a way to make it so the private chats have to include the host so that I can monitor them?


#2 2023-02-09 12:21:12

Andrew Chemey

Re: Monitor/Review Chats

Assuming you are using the built-in chat pod, there isn't any way to get the private chat messages, unless you are using an on-premise installation of Adobe Connect and can pull them from the log files. If you want to have this feature/functionality, you can submit a feature request to Adobe, or build a custom chat pod


#3 2023-02-15 09:37:52


Re: Monitor/Review Chats

The chat transcript feature can be used by Hosted and on-premise customers. It's just not easy or intuitive. There is an article about how this works that can be found here, … anscripts/, but a custom pod may be a more user friendly solution.


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