Adobe Connect User Community

#1 2022-04-27 06:32:47


Blank presentation bug using the new iPhone app


I've been seeing this issue pop up a lot recently on our sessions for people using the new iPhone app.  The powerpoint presentation will show normally for them for the first hour or two, then it will go blank.  I've asked them to close the app and log back in and it will still show blank for them.  Restarting the phone also does not resolve it.
The issue seems to be fairly common, I've probably encountered it around 10 times in the past month. Unfortunately I don't have access to an iPhone so I am unable to replicate it myself.

Any advice would be appreciated.



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