#1 2022-03-30 07:47:24

AndrewTechGuy

Audio Issues on Mac

Two of our meeting hosts have reported audio issues and lag when using the Adobe Connect desktop application on Mac. One of the meeting hosts has gone through extensive troubleshooting to no avail: she has spoken with the Apple store, the Adobe Connect Support Line, and the Carahsoft office hours. She has tried multiple microphone setups. An Adobe representative checked her speedtest numbers and didn't see any problems. She has also tried using the Enhanced Audio options in Adobe Connect. For her, the problem arose when she got a newer Macbook in February.

Has anyone else experienced audio issues on Mac? And have you found any solutions?

alistairlee

Re: Audio Issues on Mac

If it's a new Mac, it's almost certainly using the new ARM64-based M1 chip from Apple instead of an Intel chip.

Apple provides a layer of emulation (called Rosetta2) to enable all intel-based Mac applications to work with M1 chips. In general, Rosetta2 is fast and reliable, but I'm guessing that the emulation layer is causing the issues here. The current audio workflow requires CPU resources.

The Enhanced Audio Video Experience is coming to all accounts very soon and should solve this issue until a native M1 version of the Mac application is available. If you'd like to access the current beta, you can register here: https://adobeconnect.wufoo.com/forms/en … mer-optin/