#1 2021-04-16 15:40:44

ChrisA

Does AC11 application 'reset' all the time for you?

Hi all, I'm in contact with Adobe technical support over this issue. The AC11 application constantly restarting when we do various things during the meeting such as change layout, start/end breakouts, change video pod view - sometimes all people in the meeting get it sometimes just the host.

Adobe don't seem to recognise this as a known problem so I wondered if anyone else has experienced it?

To me it feels like the application runs out of memory somehow and has to restart - it's random when, or who, it strikes but it is consistent at the moment for us. I'm only out of the room for 10 seconds while it restarts but it's embarrassing to have to apologise AGAIN once I've got the video and mic turned back on each time.

Any other voices will help me in my discussions with Adobe - Thanks!

mrjeff

Re: Does AC11 application 'reset' all the time for you?

Yes I have experienced this.  I've seen it kick out the entire room after starting and stopping breakouts which means i need to take time to regroup everyone.   it can be very disruptive.  I'm hoping Adobe releases an update soon to fix this.