#1 2021-03-30 03:17:44

pompert

Unintentional disconnection of Adobe Connect 11 users with ACTS use

Title :

Unintentional disconnection of Adobe Connect 11 users with ACTS use - Adobe Connect Transmuxing Server service

---

Hello,

On Adobe Connect 11, I have users who have unexpected disconnections.

It works and then there are disconnections.

I have in the "ConnectorCoreLog" file the following messages with an information notice:

(info): Message In / Out delay for message size 216: 772 uSec

(info): Client adobeconnect disconnected from IP: 195.220.43.145
(info): CConnectorServer :: OnClientDisconnected got disconnection for for client adobeconnect (195.220.43.145)
(info): CConnectorServer :: OnClientDisconnected :: <lambda_10f5dc3bd6881d13a4ede7c4f8161d5e> :: operator () Disconnecting ConnectionId = 0 for client adobeconnect (195.220.43.145)
(info): ConnectionId = 0 Closing RTMP Connection to rtmps: //adobeconnect-rtmp.univ-tlse3.fr: 443 /? rtmp: // localhost: 8506 / intro / bwcheck

(info): Client adobeconnect disconnected from IP: 195.220.43.145
(info): CConnectorServer :: OnClientDisconnected got disconnection for for client adobeconnect (195.220.43.145)
(info): CConnectorServer :: OnClientDisconnected :: <lambda_10f5dc3bd6881d13a4ede7c4f8161d5e> :: operator () Disconnecting ConnectionId = 46 for client adobeconnect (195.220.43.145)
(info): ConnectionId = 46 Closing RTMP Connection to rtmps: //adobeconnect-rtmp.univ-tlse3.fr: 443 /? rtmp: // localhost: 8506 / meetingas3app / 7/154027 /
(info): Client adobeconnect connected from IP: 195.220.43.145
(info): CConnectionHandler :: CConnectionHandler ConnectionId = 47 for client adobeconnect (195.220.43.145)

(info): Client adobeconnect disconnected from IP: 195.220.43.145
(info): CConnectorServer :: OnClientDisconnected got disconnection for for client adobeconnect (195.220.43.145)
(info): CConnectorServer :: OnClientDisconnected :: <lambda_10f5dc3bd6881d13a4ede7c4f8161d5e> :: operator () Disconnecting ConnectionId = 11 for client adobeconnect (195.220.43.145)
(info): ConnectionId = 11 Closing RTMP Connection to rtmps: //adobeconnect-rtmp.univ-tlse3.fr: 443 /? rtmp: // localhost: 8506 / meetingas3app / 7/154027 /

---

Contents of the "bwcheck" file:

#Fields: date time x-pid x-status x-ctx x-comment

2021-03-29 08:25:13 12272 (i) 2611173 Application level recording configuration: General [flags: 0, keyframe interval: 0, max size: -1, max length: -1, io buffer size: 0], Fragment [frag duration: 4000, seg duration: 0, duration precision: 100,000000, allowed drift: 1000, frame rate: 0,000000, frames per interval: 0, intervals per frag: 1, frame precision: 1, disk management duration: 0,000000, disk management with gap: false, max sample descriptors: 3], ContentProtection [enabled = false (overridable)] -

2021-03-29 08:25:13 12272 (i) 2611173 Application level Protected RTMP configuration: ContentProtection [enabled = false] -

2021-03-29 08:32:14 12272 (i) 2651170 Unloaded application instance intro / bwcheck –

#Date: 2021-03-29

#Fields: date time x-pid x-status x-ctx x-comment

2021-03-29 09:49:40 13124 (i) 2611173 Application level recording configuration: General [flags: 0, keyframe interval: 0, max size: -1, max length: -1, io buffer size: 0], Fragment [frag duration: 4000, seg duration: 0, duration precision: 100,000000, allowed drift: 1000, frame rate: 0,000000, frames per interval: 0, intervals per frag: 1, frame precision: 1, disk management duration: 0,000000, disk management with gap: false, max sample descriptors: 3], ContentProtection [enabled = false (overridable)] -

2021-03-29 09:49:40 13124 (i) 2611173 Application level Protected RTMP configuration: ContentProtection [enabled = false] -

2021-03-29 09:56:41 13124 (i) 2651170 Unloaded application instance intro / bwcheck –

---

The IP 195.220.43.145 is that of the ACTS - Adobe Connect Transmuxing Server service.

I have a problem with ACTS, the service is functional and started well.

I don't understand the disconnections.

Thank you in advance for your help.

Best regards,