Inadvertent disconnection from an Adobe Connect virtual room

pompert · 2021-03-17 11:27:11

Hello,

I have installed Adobe Connect 11 version.

Users connect to a virtual room in 2 ways: either with the browser or with the meeting application.

I have unwanted user disconnections in a virtual room.

I do not understand what is happening.

Below are the error messages from the Adobe Connect 11 logs :

* File « error.log.2021-03-17-AM » under « logs »:

[2021-03-16 14:09:48] "Run-Time Script Error. details: level: error code: Application.Script.Error description: TypeError: vidInfo has no properties details: E:\bfproject\main\ConnectPro\components\CPS\meeting\meetingapp\FMSApp\shell\breezeLive\corePods\Camera.asc: line 186: TypeError: vidInfo has no properties filename: E:\bfproject\main\ConnectPro\components\CPS\meeting\meetingapp\FMSApp\shell\breezeLive\corePods\Camera.asc lineno: 186 " Asc-Misc SCRIPT_ERROR E S , room:#meetingas3app/7/601090# "-" - - -

[2021-03-16 14:09:48] "Run-Time Script Error. details: level: error code: Application.Script.Error description: Failed to execute method (clientToServerCall). " Asc-Misc SCRIPT_ERROR E S , room:#meetingas3app/7/601090# "-" - -

* File « catalina.log.2021-03-17-AM » under « logs/tomcat » (identical error) :

[03-16 14:37:18,575] FCSj_Worker:13 (INFO) "Run-Time Script Error. details: level: error code: Application.Script.Error description: TypeError: vidInfo has no properties details: E:\bfproject\main\ConnectPro\components\CPS\meeting\meetingapp\FMSApp\shell\breezeLive\corePods\Camera.asc: line 186: TypeError: vidInfo has no properties filename: E:\bfproject\main\ConnectPro\components\CPS\meeting\meetingapp\FMSApp\shell\breezeLive\corePods\Camera.asc lineno: 186 " Asc-Misc SCRIPT_ERROR E S , room:#meetingas3app/7/601090# "-" - - -
[
03-16 14:37:18,576] FCSj_Worker:11 (INFO) "Run-Time Script Error. details: level: error code: Application.Script.Error description: Failed to execute method (clientToServerCall). " Asc-Misc SCRIPT_ERROR E S , room:#meetingas3app/7/601090# "-" - - -

* File « catalina.log.2021-03-16-AM » under « logs/tomcat » :

[03-15 19:45:25,910] http-80-11 (INFO) Erreur lors de l'analyse d'un en-tête de requête HTTP Note : les occurrences suivantes d'erreurs d'analyse de requête HTTP seront enregistrées au niveau DEBUG.
java.lang.IllegalArgumentException: Caractère invalide trouvé dans le nom de méthode. Les noms HTTP doivent être des "token".
at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:418) ~[tomcat-coyote.jar:9.0.35]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:260) ~[tomcat-coyote.jar:9.0.35]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) ~[tomcat-coyote.jar:9.0.35]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868) ~[tomcat-coyote.jar:9.0.35]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590) ~[tomcat-coyote.jar:9.0.35]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) ~[tomcat-coyote.jar:9.0.35]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_251]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_251]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) ~[tomcat-util.jar:9.0.35]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_251]

* File « debug.log.2021-03-17-AM » under « logs/support » :

[03-16 14:01:19,725] https-8443-7 (ERROR) Exception thrown
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3154) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3100) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2886) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2800) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:319) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:192) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:210) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:153) ~[?:1.8.0_251]
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:83) ~[?:1.8.0_251]
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:684) ~[?:1.8.0_251]
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:313) ~[?:1.8.0_251]
at javax.naming.InitialContext.init(InitialContext.java:244) ~[?:1.8.0_251]
at javax.naming.InitialContext.<init>(InitialContext.java:216) ~[?:1.8.0_251]
at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:101) ~[?:1.8.0_251]
at com.macromedia.breeze.ldap.auth.LDAPAuthenticator.isValidCredential(LDAPAuthenticator.java:172) ~[?:?]
at com.macromedia.breeze.ldap.auth.LDAPAuthenticator.authenticate(LDAPAuthenticator.java:66) ~[?:?]
at com.macromedia.breeze.ldap.auth.LDAPLoginManager$Login.execute(LDAPLoginManager.java:653) ~[?:?]
at com.macromedia.airspeed.ActionHandler.executeOrQueue(ActionHandler.java:158) ~[?:?]
at com.macromedia.airspeed.ActionDispatcher.dispatch(ActionDispatcher.java:363) ~[?:?]
at com.macromedia.airspeed.servlet.HTMLHandler.execute(HTMLHandler.java:622) ~[?:?]
at com.macromedia.airspeed.servlet.HTMLHandler.service(HTMLHandler.java:277) ~[?:?]
at com.macromedia.airspeed.servlet.BaseServlet.service(BaseServlet.java:585) ~[?:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) ~[servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.35]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) ~[tomcat-websocket.jar:9.0.35]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.35]
at org.apache.catalina.filters.RequestFilter.process(RequestFilter.java:205) ~[catalina.jar:9.0.35]
at org.apache.catalina.filters.RemoteAddrFilter.doFilter(RemoteAddrFilter.java:60) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) ~[catalina.jar:9.0.35]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) ~[catalina.jar:9.0.35]
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) ~[catalina.jar:9.0.35]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) ~[catalina.jar:9.0.35]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) ~[catalina.jar:9.0.35]
at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:747) ~[catalina.jar:9.0.35]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) ~[catalina.jar:9.0.35]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) ~[catalina.jar:9.0.35]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373) ~[tomcat-coyote.jar:9.0.35]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) ~[tomcat-coyote.jar:9.0.35]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868) ~[tomcat-coyote.jar:9.0.35]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590) ~[tomcat-coyote.jar:9.0.35]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) ~[tomcat-coyote.jar:9.0.35]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_251]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_251]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) ~[tomcat-util.jar:9.0.35]

[03-16 14:04:05,551] https-8443-9 (INFO) AICCHandler input caused error: {sco-id=[649285], session_id=[gevvxyiz4wzffkyduonvwokzsu5xqh8e], version=[3], command=[getParam], aicc_data=[]}

[03-16 14:04:07,557] https-8443-32 (ERROR) Cannot construct ID from principal-id:""
[03-16 14:04:07,557] https-8443-32 (ERROR) Cannot construct ID from principal-id:""

[03-16 14:10:47,954] sche (ERROR) getRunningSeminarInfo::exception with error message <status code="no-data"/>
[03-16 14:10:47,964] sche (ERROR) RoomAssetManager C:\Connect\content\meeting\7\153859 does not exist.

[03-16 14:10:47,968] sche (ERROR) RoomAssetManager Could not publish assets for 153859

[03-16 15:39:30,678] FCSj_IO:5 (INFO) Connection read error: -1 LP: 63152 RP: 8506 URI: rtmp://localhost:8506/meetingas3app/7/601090

Note :
------

Connection with LDAP authentication is valid with user authenticated and known in the Adobe Connect database.

---

Thank you in advance for your help in helping me explain user disconnections.

Best regards.

#1 2021-03-17 11:27:11

Inadvertent disconnection from an Adobe Connect virtual room

Board footer