#1 2021-03-06 04:16:35

cuc1606307930

Issues avec A.Connect 11.2

Hi,

I am a Mac user working in France, I have installed A.Connect 11.2 and organized a meeting for 15 ppl with standard view and enhanced audio Voip.

Yesterday I could not run the meting for the following reasons :
- Several disconnections of attendees
- After 15 minutes I was disconnected as well
- After new connection, I could hear attendees very well but they told me that the audio was bad for them
- I proposed them to cut their webcams, but no changes
- I proposed them to disconnect and to connect again with classic view, but no changes

Can someone help me to fix above issues ?

It is impossible to run meetings with A.Connect since last december !

I hoped that 11.2 upgrade would fix the problems, but still does'nt work

Thanks in advance for any suggestions and helpful information

AB

Re: Issues avec A.Connect 11.2

I can confirm that. We observe the same issues (disconnections, disconnections after 15 Minutes, audio issues). Unfortunately, the platform is currently in very poor condition.

Chris Zabriskie

Re: Issues avec A.Connect 11.2

We've been having similar issues all week.  Not quite as bad as described, and a bit spotty.  But I've personally experienced multiple 3-4 second interruptions in "connection".  My connection is fine.  Occasionally, there'd be a longer connection disruption, so I'd have to open it in a new window... which does correct the situation.  I saw there's a new release today (12 Mar).  Maybe that will help.  So far, so good.