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#1 2020-07-14 09:32:01

Phoenix Rising

User Limit Exceeded

Hi:
I'm using Adobe Connect 10.6 application on a Mac. 

I just created a user that is a participant and added the user profile to the meeting group.

My meeting access is:  Only registered users and account members may enter the room.

I started the meeting as the host.

I then logged into the meeting as the new user via the Adobe Connect application on a second computer.

I received the following message on the participants computer:  The user limit for this account has been exceeded. Contact your meeting organizer for assistance.

This user has just logged in.  I'm confused as to how the limit of 250 people would be exceeded.

I would appreciate any help you may be able to provide.

Thanks

Steve

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