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#1 2020-05-27 08:32:22

FabianaGO

Adobe Connect pre-meeting diagnostic test (2 or 4 components???)

Hi, Adobe Connecting Meeting Test results, present different results in same and/or different environments, and causing questions about how to ensure that meeting participants have the best experience, in the transition from face-to-face to distance learning experiences...

Adobe Connect Help link basis

According Adobe Help basis on Adobe Connect Meeting Test, If you have Adobe Flash Player installed or enabled in your browser, the pre-meeting test checks 4 components essential for a successful meeting experience, with 4 components verified in the Results of the pre-meeting test and If Adobe Flash Player is not installed or disabled in your browser, the pre-meeting test checks 2 components.

We perform pre meeting tests in different browsers (Chrome, Safari), environments (Windows, Mac) and users (participants, hosts): we received results different from described (2 or 4 components checked): with the Flash plugin installed and enabled, the pre-meeting test, checks 2 components and sometimes checks the 4. We couldn't identify the difference: it checked 2 or 4 components with the same environment!!!

Why does connect pre-meeting test show results with the same environment?
Ensue impact on speed or user experience when pre-meeting test checks 2 or 4 components?

Many thanks! :D

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#2 2020-05-27 09:43:16

Jorma_at_CoSo

Re: Adobe Connect pre-meeting diagnostic test (2 or 4 components???)

Which two items are tested when you only see two? What are the details from the test results when you only see two items tested?

Item #4, the Application check may not run if you are testing in your browser's flash player. So if that is one of the two missing tests, that makes sense.

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