#1 2020-03-04 14:13:30

fmsreliability

Adobe Connect freezing during meeting

Hi

yesterday and today, when in a session, and not able to replicate the trigger as it seems to occur at different times or durations into the session - the adobe connect app freezes - spinning pinwheel and unable to do anything within the app - still able to use other apps, and able to use Force Quit to stop the app…..

very annoying - any word on how to solve this one?

Using MacOS Mojave 1-.14.6 - opening room via Chrome, then following prompt to open Adobe Connect - which opens just fine. First time was an hour into a presentations, then force quit and restart to freeze again in 10 minutes. Today froze after two hours...

Cheers,

Fred

Jorma_at_CoSo

Re: Adobe Connect freezing during meeting

Are you using the latest version of the Mac App? I believe there were recently some performance enhancements with the latest update.

https://helpx.adobe.com/adobe-connect/c … pplication the latest version can be found here

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Adobe Certified Instructor