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#1 2019-05-15 10:43:00

Lira

Meeting not opened in Html client

Hi,
I have created a meeting with the "Enable HTML client for participants" checked.
When I click the URL (https://connect.xxxxx.se/rlr2diqxun2n/) for the meeting a new page is opened in the browser with the following message: 
"Test11Did Not Open? You need to install and join via Adobe Connect desktop application."

This happens when I use Chrome.

When I use Internet Explorer the meeting is opened, but in flash. When I disable flash in Internet Explorer the same message as in Chrome are displayed.

Why isn't the Html client opened?

Thanks in advance!

Last edited by Lira (2019-05-16 03:04:34)

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#2 2019-05-16 15:59:03

Jorma_at_CoSo

Re: Meeting not opened in Html client

Were you trying to join the room as a Participant or as a Presenter/Host? If you were joining with elevated permissions, then Connect won't serve up the HTML version. Currently the HTML version is a Participant only view.

You can try adding ?html-view=true to the end of your room URL, and that should force the HTML client. But that won't work if you are trying to join with elevated permissions, so be aware of that. The URL would look something like https://connect.xxxxx.se/rlr2diqxun2n/?html-view=true

If you join using Edge or Fire Fox, you should get the prompt to join in your browser (HTML) or in the App. This prompt doesn't come up in Chrome and IE is... well IE. You may see the prompt in IE but I'm not 100% sure.

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#3 2019-05-17 02:30:26

Lira

Re: Meeting not opened in Html client

Thanks for your replay, Jorma!

You're right I did try to join the room as a Host. So that explains why it didn't work.

I don't have access to a Participant login rigth now, but I created a meeting with "Anyone who has the URL for the meeting can enter the room" checked. When I tried to connect to that meeting (with the ?html-view=true in the URL) I get to enter a name and then the room is being loaded, but the loading never ends and I don't get to enter the room. I read something about the host having to accept guest participants. But I don't get any message about that when I login as the host.
Why doesn't the html client open?

Last edited by Lira (2019-05-17 02:32:29)

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#4 2019-05-20 11:25:00

Jorma_at_CoSo

Re: Meeting not opened in Html client

What version of Connect 10 are you running on your server(s)? This sounds like a bug that was resolved in 10.2.

http://blogs.adobe.com/connectsupport/c … ting-room/

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