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#1 2019-03-11 17:00:35
- iangoh99
Connection Test keeps saying I don't have the add-in
Recently, I've been testing various Mac browsers on OS X 10.13.6 (Chrome 72 / Firefox 65 / Safari 12) w/ Adobe Connect Add-in 2019.1.1 installed.
And each time I run the connection test, it keeps failing the Adobe Connect Add-in test (#4). And asking me to "install the add-in".
When I do click "install the add-in" it will give me the green check, and say Add-in installed / Add-in version:2019.1.1
But then if I test again, I get the same issue back.
Has anyone else run into this repetitive error?
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#2 2019-03-11 17:27:20
- iangoh99
Re: Connection Test keeps saying I don't have the add-in
Digging into it, the connection test is telling me my 2019.1.1 is out of date; but then that's the latest and if I re-install, it's then fine with 2019.1.1.
Until I re-try the connection test.
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#3 2019-03-15 09:33:14
- Jorma_at_CoSo
Re: Connection Test keeps saying I don't have the add-in
Reach out to Adobe Support https://helpx.adobe.com/adobe-connect/c … pport.html
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#4 2019-04-29 14:41:00
- DJB
Re: Connection Test keeps saying I don't have the add-in
Yes we are having same issue
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