#1 2018-08-02 21:45:21

mth167

Help with camera autozoomin

Hello,

I use Adobe Connect for an LMS.  I've recently switched to a new laptop, a Surface Book 2.  Anytime I go into the system and there are a number of people video chatting, the system zooms way in on my face.  If I go to just the video feeds screen, the zoom will correct itself but I can't see the slides.  I believe this is similar to the problem mentioned below:

https://forums.adobe.com/thread/2057710

Any help is appreciated.

Thanks,
Martin

Jorma_at_CoSo

Re: Help with camera autozoomin

Have you tried using a different browser as suggested in that forum thread? Are you using the App for Connect?

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CoSo Cloud
Adobe Certified Instructor

mth167

Re: Help with camera autozoomin

I've tried both Chrome and Microsoft Edge.  The app opens as a pop out.

Martin

Jorma_at_CoSo

Re: Help with camera autozoomin

Hm, well it sounds like it is not a browser issue since you are using the app. I'd reach out to Adobe Support and see if they have any suggestions. I do recall that MS Surface devices had compatibility issues with Connect in the past, but I'm not sure where that stands now.

Select the In Meeting section here and then you will have an option to start a live chat with Support: https://helpx.adobe.com/adobe-connect/c … pport.html

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CoSo Cloud
Adobe Certified Instructor