Adobe Connect User Community
Menu

#1 2017-11-13 15:55:12

tracyk69945870

Selected document could not be retrieved error in Connect

I published a Presenter document to my Adobe Connect server but when I try to load it to my Connect room I get the following error message.  "The selected document could not be retrieved, please try uploading the document again."
If I click on the URL of the uploaded document, it works as expected but it will not load to my room.  Does anyone know how to resolve this issue?

Offline

#2 2017-11-13 18:03:45

Jorma_at_Elpis

Re: Selected document could not be retrieved error in Connect

What version of Presenter are you using?

If Presenter 8+, did you publish the presentation as just HTML?

Offline

#3 2017-11-20 11:31:16

KenwDirectmeeting

Re: Selected document could not be retrieved error in Connect

Quite the same troubles today with Presenter 11 and a PPT 2016 doc published as a SWF file content.
If I click on the URL of the Uploaded document, it works as expected. Auto start, auto display of the presentation and restart at the end.
When uploading the file as a content in a share Pod within Adobe Connect, it displays as a PPT. The expected automations are lost.

Offline

Board footer