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#1 2017-10-24 00:29:37

cuc1508157012

Recording video buffers but audio is intact

I recorded a live meeting, after the meeting concluded whenever I try to play the recording or edit it, the audio plays perfectly but the video juts goes blank and shows the buffering sign. Has anyone faced a similar issue or knows how to retrieve the recording?

Thanks and regards,
Prita

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#2 2017-10-25 10:20:12

Jorma_at_CoSo

Re: Recording video buffers but audio is intact

You may want to try using the repair tool one of the Engineers at Adobe came up with to fix the recording. The tool and it's instructions can be found here: https://my.adobeconnect.com/JRRA

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