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#1 2017-09-08 04:43:18

David_at_LiveTime

MP3, video audio fine - client can't hear trainer

On a test with a prospective client this morning, I had an odd scenario with Adobe Connect Pro… I had two attendees, who both could hear an MP3 of intro music. When I started speaking, they couldn’t hear me. I advised them both to log out and log back in again. They could then hear me. So far so good. After around 10 seconds, they then let me know they had lost me again, so they logged out and back in again. They could then hear me for around another 10 seconds, then it went again. I tested a video at this point, which they could hear. I recorded the session, and my voice can be heard on the recording. I have asked for an IT contact at their end, so we can run further tests – do you have any thoughts?

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