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#1 2017-07-31 15:30:52

mrheasfca

PowerPoint Presentation with GIFs Not Uploading to Content

I've been trying to upload a PPT deck with about 6 GIFs inserted with no luck. I have even tried removing the GIFs and replacing as JPG,  but the content still won't upload to Adobe Connect 9.

I've tried to upload two different ways...first uploading to shared content Adobe Connect, second to upload from the seminar room directly. When uploading to content, the file looks to upload and then I get a message that it's being processed - but it never appears in the content list. When uploading directly to the seminar room, it looks to upload, then message that it's converting, then error message.

I've also been trying to work through the issue by using Adobe Presenter 11, but it continues to show up as disabled even when I run PPT as admin. My next step there is to delete and download again. Presenter 11 has continually given me problems, which is why I've been running PPT in admin mode to get it to work.

Any advice is greatly appreciated.

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