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#1 2017-07-06 18:30:16

mrheasfca

Issues for Participants with Adobe Add-In

We did a test run of Adobe Connect today to see where issues may arise for participants logging into our webinars, which we start running at the beginning of August, and found an issue regarding the Adobe Connect add-in and administrator rights.

Issue, when the participant clicks on the seminar room link it requires they run the add-in, then the participant gets a message stating they lack administrative rights and to contact the administrator.

One person was able to click OK and it still took them into the room, two others weren't able to get through and simply got a blue screen.

Any advice on this issue is greatly appreciated. I'm working with a few people who are already nervous about using Adobe Connect, and any small issues become a reason to turn around...I'm hoping this is an easy issue to address.

Thanks!

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#2 2017-07-07 16:19:27

Jorma_at_CoSo

Re: Issues for Participants with Adobe Add-In

Sounds like they are using Chrome and have not changed their settings to enable Flash. This forces the Add-in to be used rather than forcing an installation of Flash.

The options are,

Enable Flash in Chrome, https://helpx.adobe.com/flash-player/kb … hrome.html

Use a different browser

Have users preemptively install the Add-in, with Admin rights if needed

There may be other options but those are probably the best three.

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#3 2017-07-12 10:26:04

mrheasfca

Re: Issues for Participants with Adobe Add-In

Thank you, I'll have them try this.

Michael

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